Shipping Policy

Thank you for choosing to shop at our store. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our store. Please read this policy carefully to understand our shipping procedures, delivery times, and associated costs.

 

Order Processing:

1.1. Once your order has been successfully placed, it will undergo processing, which includes verification, packaging, and labeling.
1.2. Please Ensure that all the information provided during the Ordering Process, Including Shipping Address, Contract Details, and Product Specifications, is a A CCURATE and Complete. We cannot be help for delays or non-delivery resulting from income or inflete information.
1.3. Orders received before 4pm on weekdays will typically be processed on the same day. Orders received after this time or on weekends and public holidays will be processed on the next business day.
1.4. In the event of unforeseen circumstances or high order volumes, there may be delays in processing times. We will make our best efforts to communicate such delays promptly.
1.5We are unable to process international orders. Please check your address when placing an order to ensure your shipping address is in USA.

 

Shipping Methods and Carriers:

Our shipping partners may include reputable carriers, chosen based on their reliability and ability to deliver products securely and in a timely manner.
The choice of carrier and shipping method may depend on various factors, including the size and weight of the package, destination, and customer preferences.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, enabling you to monitor the progress of your delivery.

 

Shipping Costs and Taxes:

We offer free delivery on all orders over $50. We charge a flat delivery fee of $5.99 for orders under $50.All orders sent to customers in USA are exempt from additional duties and taxes and the final price will be shown at checkout.


 

Delivery Timeframes:

2.1The estimated delivery timeframes will be provided during the checkout process based on the shipping method chosen and the destination.
2.2Please note that these are estimated delivery times and not guaranteed delivery dates. Delays can occur due to factors beyond our control, such as inspections, weather conditions, or other unforeseen circumstances.
2.3We will make our best efforts to ensure timely delivery and provide updates if there are any significant delays or issues.

 

 

Order Tracking:

3.1Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package's progress.
3.2It may take some time for tracking information to become available after your order has been shipped. Please allow for a reasonable timeframe for the tracking information to be updated.

 

Delivery Attempts and Receiving Orders:

Our carriers will attempt delivery to the shipping address provided. It is important to provide a valid and accessible shipping address where someone will be available to receive the package during normal business hours.


 

Damaged or Lost Packages:

We take great care in packaging and securing your order to minimize the risk of damage during transit. However, if you receive a damaged package, please contact us at client@fashsteps.com immediately to initiate a claim.
In the event of a lost package, please notify us, and we will work with the carrier to locate the package or initiate a replacement or refund, subject to their investigation procedures.

 

Cancel order:

All credit cards will debit the purchase amount at the time of purchase to ensure credit card validity. A fifteen percent (15%) credit card fee will be deducted from your refund for cancellations. Your agreement to purchase is deemed to have placed an order. If you cancel your order after it has shipped, you must follow the return policy information.


Contact Information:

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team via client@fashsteps.com.

Email: client@fashsteps.com
Company: GLOW LEAF TRADING PTE. LTD.
Address: 10 ANSON ROAD #28-18 INTERNATIONAL PLAZA SINGAPORE (079903)
Operating Hours: 9am - 5pm EST Monday to Friday