Refund policy

Thank you for shopping with Fashsteps. We strive to provide you with the best possible shopping experience. In the event that you are not completely satisfied with your purchase, we have developed the following Return and Refund Policy to ensure a fair and transparent process. Please read this policy carefully before making a purchase.


General Terms

1.1 Eligibility for Returns: Our return and refund policy applies to all products purchased through our online store.

1.2 Timeframe for Returns: You have the right to return your purchase within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

1.3 Non-eligible Items: The following items are not eligible for return or refund:
a) Perishable goods, such as food or flowers.
b) Personalized or customized items.
c) Digital products that have been downloaded or accessed.
d) Items that have been opened, used, or damaged by the customer.

 


Return Process

2.1 Notification: Before returning any item, you must notify us of your intention to return it. Please contact our customer support team at client@fashsteps.com within the 30-day return period to initiate the return process.

2.2 Return Authorization: Once your return request is received and approved, we will provide you with a return authorization code. This code must be included with the returned item.

2.3 Return Shipping: The customer is responsible for all shipping costs associated with returning the item unless the return is due to our error or a defective product.

2.4 Packaging: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.

 

Refund Process

3.1 Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria mentioned in section 1.2. If the item does not meet the criteria, we reserve the right to refuse the return and the refund.

3.2 Refund Options: If the returned item is eligible for a refund, We will issue a refund to the payment method used for the original purchase.

3.3 Refund Timeframe: Once the returned item has been approved for a refund, we will initiate the refund process. Please note that the refund timeframe may vary depending on your original payment method and financial institution.

 

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process outlined above and then place a new order for the desired item.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, as appropriate.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at client@fashsteps.com.

Email: client@fashsteps.com
Company: GLOW LEAF TRADING PTE. LTD.
Address: 10 ANSON ROAD #28-18 INTERNATIONAL PLAZA SINGAPORE (079903)
Operating Hours: 9am - 5pm EST Monday to Friday